This is the agreement between your household and GiGi Ltd. It is written to be read, not to be survived — and most of it is us describing limits on ourselves. GiGi can never send, pay, cancel, book or switch anything without you tapping to approve it. That is not a policy we could change in an update; it is how the software is built.
These terms are between GiGi Ltd (“GiGi”, “we”), a company registered in England and Wales with its office in London, and the person who creates the household account (“you”). They take effect the moment you create an account, and they sit alongside our privacy policy, which describes what we do with data and is part of this agreement.
You must be 18 or over and have the authority to make decisions about the household's admin — the bills, the school correspondence, the calendar. GiGi is built for adults running a home. It is not directed at children, and a child cannot hold an account. A teenager can be added as a member with a limited view: the family calendar, no finances, no approvals.
An account belongs to a household, not to a person. You can invite a co-parent or another adult and they see the same bills, the same digest, the same calendar. Whoever created the account is the owner: they can add and remove members, and they can delete everything. Adding someone means handing them real access — invite the people you would hand a paper bill to.
During the beta we let households in a few at a time, and an invite code is personal to the household it was sent to. We can decline or withdraw access where an account is being used to break these terms, to break the law, or to put other households at risk. We will tell you why, and you keep your data and your right to export it.
A chief of staff for the household: it watches the things you hand it, and once a morning it tells you the few that need you. Here is that in contract terms.
You forward emails — bills, school letters, travel confirmations — to a private address of your own, or you connect Gmail read-only and let GiGi find them. GiGi reads each one into structured fields: a provider, an amount, a renewal date, a form with a deadline. Every value it keeps carries the exact sentence it was read from, so you can check it rather than trust it.
Each night GiGi ranks everything open and writes a digest of at most four things. Everything else is in overflow — nothing disappears. On a calm day it says so and stays quiet. The digest is information, not instruction: what you do about it is yours.
GiGi is an assistant, not an authority. Extraction can misread a badly-formatted invoice; a school letter can be ambiguous about a date. Where GiGi is not confident, it stores nothing rather than a guess, and shows a blank for you to fill in — but a wrong value is still possible, which is exactly why every figure shows its source sentence and every date is editable. Check anything that matters before you act on it: a renewal, a deadline, a payment, a passport.
GiGi is not a bank, broker, insurer, adviser or payment service, and nothing it shows you is regulated advice. A saving estimate is an estimate, based on what your bill says and what a provider publishes; it is not a quote, not a promise, and not a recommendation that a particular product is right for you. Decisions about money remain yours, and it is worth taking proper advice for the ones that matter.
For broadband, energy and mobile, you can ask GiGi to have a switch carried out for you. Nothing about that is automatic: you see the proposal, you approve it, and only then is anything shared with anyone. The contract for the new service is between you and that provider, on their terms — we are arranging it at your request, not supplying it. You can change your mind up to the point it is submitted, and cancellation rights with the new provider are theirs to give and yours to use.
The right-hand column is the load-bearing one. These are not settings, and there is no plan behind a paywall that changes them.
GiGi has no send capability, no payment credential and no write access to your calendar. There is nothing to switch on, no admin override, and no support process that can do it for you either. If a feature ever needed that to change, it would be a new agreement put in front of you — not a line edited into this page.
Short list, and none of it is a surprise. Three of the four exist to protect other people's data as much as your own.
Your own household's correspondence, and anything you are entitled to handle — not somebody else's mailbox, and not a colleague's. School emails inevitably mention other families' children; GiGi drops any sentence naming a child who is not in your household, in code, before anything is stored. That is our job to enforce. Choosing what to forward is yours.
Your GiGi forwarding address is a credential: anything sent to it arrives in your household. Do not publish it, and if it ends up somewhere public, change it in one tap under Settings — the old one stops working immediately. Same for your password and your recovery code. For an account with no email address, that recovery code is the only way back in and we genuinely cannot recover it for you: we hold a hash of a code we have never seen.
A renewal date GiGi read wrongly stays wrong until someone fixes it, and the digest is only as good as what it is ranking. Every value is editable and shows its source.
No scraping, no automated sign-ups, no probing for vulnerabilities without asking, no reselling the service as your own, no using GiGi to send or store anything unlawful. We rate-limit and block automated abuse, which occasionally catches a real person on a shared connection — if that is you, wait a few minutes or write to us and we will sort it out.
If you have found a security problem, we would much rather hear about it than not: security@getgigiapp.com. Report it to us first, give us a reasonable chance to fix it, and do not go looking at other households' data — do that and we will treat your testing as authorised and welcome.
What that means in practice, stated plainly enough that nothing below can surprise you.
The beta is free. There is no card on file, so there is no trial that turns into a subscription while you are not looking. When GiGi starts charging, we will tell you in the app and by email before it happens, with the price and the date, and you will have to choose to continue. Not choosing means the account stops being charged, not that it is charged by default. Any paid plan we introduce will have its own terms, and those will be put in front of you rather than folded into this page.
Features will move, appear and occasionally be withdrawn. We do not promise uptime, a response time, or that GiGi will catch every bill and every school deadline — it will miss some, and a missed renewal is a real cost to you, which is why GiGi is an extra pair of eyes and not a replacement for the ones you have. Where a change is material — a feature you rely on going away, a change to what we collect — we will say so in the app and in your digest before it takes effect.
Whatever else changes, these do not: your data stays in the EU, it stays out of anyone's training set, export keeps working, and delete keeps meaning delete. If we were ever to be bought, the buyer takes the same obligations — and if they wanted to do something materially different with your data, that would need your consent, not a notice.
A small company can fail. If GiGi shuts down, we will give you at least 30 days' notice by email and in the app, keep export working for the whole of that period, and delete everything at the end of it. You would not have to ask.
The left column is the legal point; the right is what it means for your Tuesday. If the two ever seem to disagree, tell us — that is a drafting bug and we will fix it.
| Clause | What it says | What it means for you |
|---|---|---|
| The service | GiGi reads the emails you give it, extracts structured fields, ranks what is open and writes one digest a night. | It watches the admin. It does not do the admin for you unless you tap to say so. |
| No agency | GiGi has no authority to act on your behalf and no technical ability to send, pay, cancel, book or switch. | Nothing can happen behind your back, including by our own mistake. |
| Accuracy | Extraction is best-effort. Where GiGi is not confident it stores nothing rather than a guess, and every value shows its source sentence. | Check anything that matters. A blank means "we did not know", not "there was nothing". |
| Not advice | Nothing GiGi shows is financial, legal or insurance advice, and a saving estimate is an estimate. | Take proper advice for the decisions that deserve it. |
| Eligibility | You are 18 or over and entitled to handle the household admin you give GiGi. | Forward your own mail, not somebody else’s. |
| Your address | The inbound forwarding address is a credential for your household, and you can rotate it at any time. | Keep it private. If it leaks, change it in Settings — the old one dies immediately. |
| Price | The beta is free, with no card held. Charging starts only after notice and an active choice by you. | You cannot be billed by inertia. |
| Availability | No uptime commitment during the beta; features can change or be withdrawn, with notice for material changes. | It is early software, and we will not pretend otherwise. |
| Your data | Yours. We take only the licence needed to run the service, it ends on deletion, and nothing trains a model. | Export or delete, any time, without asking us. |
| Liability | Statutory consumer rights untouched; no exclusion for death, injury or fraud; otherwise capped at the greater of fees paid and £100. | A real cap, on a product that is free — stated plainly instead of hidden. |
| Termination | You can delete instantly. We can suspend for breach, unlawful use or risk to others, with reasons and a chance to export. | No lock-in either way. |
| Law | England and Wales, without taking away the mandatory consumer protections of where you live. | You can still go to your local court. |
It has to be precise, so this section is the one place written in legal register. It is still short.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected — including the right to a service carried out with reasonable care and skill, and your rights under the Consumer Rights Act 2015. Where any clause here conflicts with a right the law gives you, that right applies and the clause does not.
Subject to the paragraph above, GiGi is provided as it is during the beta, without warranties that it will be uninterrupted, error-free, or that it will identify every bill, deadline or date. We are not liable for indirect or consequential loss, for loss of profit or business, or for a loss arising because you relied on something GiGi showed you without checking it where checking was reasonable — a missed renewal you were shown, a date you were shown with its source sentence next to it.
Our total liability to you for any claim connected with GiGi is limited to the greater of the amount you paid us in the twelve months before the claim (which during the beta is nil) and £100. That is a genuine cap on a free product, and it is stated here rather than buried.
We are not responsible for a third party's own service — your email provider, Google, a new supplier you switch to. Those relationships are yours, on their terms, and their failures are theirs.
Your data stays yours. You grant us only the permission needed to run the service for you: to receive, read, structure, store and show you your own content. That permission ends when you delete your account. We do not use your household's content to train models — ours or anyone else's.
GiGi's software, design, name and everything on this site remain ours. You get a personal, non-transferable right to use the service; you do not get to copy it, resell it, or take it apart.
If you send us feedback — and please do — we can use it to improve GiGi without owing you anything for it. That covers suggestions and bug reports, never the contents of your household.
A right that needs a support ticket is a right on paper. This one is a button.
Settings → Delete account removes your household, your bills, your digests, your calendar items and your children's details, and clears the vault entry that links them to a login. It is irreversible, there is no cooling-off period during which we keep a copy, and backups roll off within 30 days. Export everything first if you want it: Your data → Download everything gives you one JSON file you can read without us.
We can suspend or close an account that is breaking these terms, being used unlawfully, or putting other households at risk — and we will tell you why and give you a chance to export, unless the law stops us. We can also close an account that has been dormant for a year, after emailing you first, so that nobody's data sits on our servers because they forgot it existed.
We will post the new version here with the date and version at the top, and for any material change we will tell you in the app and in your digest before it takes effect. Carrying on using GiGi after that means you accept it; if you would rather not, delete the account and take your data with you. We will not quietly widen what we can do and tell you in a footer.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer law of where you live, and you can bring proceedings in your own local courts. Before any of that, please write to us — almost everything is a misunderstanding that an email fixes.
If a court finds any part of these terms unenforceable, the rest stays in force. Not enforcing something once does not waive it. You cannot transfer your account to someone else without asking us; we can transfer this agreement only as part of a sale of the business, and only with the same obligations attached. These terms and the privacy policy are the whole agreement between us about GiGi. Nobody other than you and GiGi Ltd has rights under it.
A real person reads contact@getgigiapp.com. “Why does this clause exist?” is a fair question, and more than one of the paragraphs above exists because somebody asked it.
For anything about data specifically — what we hold, why, and how to get rid of it — the privacy policy is the longer and more useful document.